Zenoti Online Booking:
● How can I book an online appointment?
Provide Zenoti online booking link, give general overview of what to do and answer any questions the patient may have at that time
● What is the GFE and how do I schedule?
The GFE or good faith exam is our screening process for new patients who are interested in treatments but need to be deemed appropriate by our medical director or NPs
● What if I don't know what treatment to book for?
Suggest starting with a consultation which can help educate and guide them
● I know I want a treatment but don't know WHAT specifically, what should I do?
Inquire about areas of interest and discern between a skin concern or filler interest
Once that's established, guide them towards the best option.
For ex: if they say lips but also need a consult, direct them to The OP Mini
● Why do I have to leave a deposit?
We require a deposit to secure your appointment and ensure that your time is reserved just for you. This deposit replaces our previous cancellation policy and helps us maintain availability for committed patients.
● Do I lose my deposit if I reschedule?
If you reschedule your appointment more than 96 hours before your scheduled time, your deposit will be fully applied to the new date. However, if the reschedule request is made within 96 hours of your appointment, the deposit will be forfeited.
● In what case do I lose my deposit completely?
Your deposit will be forfeited if you do not confirm, cancel, or reschedule at least 96 hours before your appointment. Any changes made within this 96-hour window will result in a loss of the deposit.
Availability & Wait Times
● How soon can I get an appointment?
Appointments are dependent on the provider being seen but can be offered as soon as this week or over the next few months.
● What are your hours (start and end times)?
Appointments are offered from 9 AM- 4 PM Monday through Friday and 10-2 pm on Saturdays
● Do you have weekend appointments?
Yes, we offer select Saturdays at both our offices from 10 am- 2 pm
Provider Qualifications & Specializations
● Who will be performing my treatment?
We have a variety of providers who have all been trained by our owner and expert injector, Lauren Timpe. All providers at OmniaPiel specialize in the art of consultation and provide thorough education on the menu of services we have. We are particularly skilled at full facial rejuvenation with a wide range of treatments to select from
● Can I schedule an appointment with a specific provider?
Of course! It's important to us that you find a provider that you align with and feel comfortable with. Rest assured any provider you see at OmniaPiel is highly skilled and will meet your individual needs. If you don't have a preferred provider I would love to help guide you.
● What are the qualifications and experience of the providers?
All of our providers are medical professionals and hold a wide range of degrees and certifications
- Dr. Jorge: Medical director. MD, Harvard graduate of medicine
- Lauren: Registered nurse, faculty trainer for Allergan and Galderma
- Precious: Nurse practitioner 4 years of experience
- Dawn: Registered nurse 5 years of experience
- Aline: Registered nurse 3 years of experience
- Faye: RN 3 years of experience
- Jackee:RN 3 years of experience
- Valerie: RN 2 years of experience
All providers are licensed in the state of CA and have been certified in all services offered
● Can I combine multiple treatments in one visit?
Yes, but we defer to our provider during the consultation to guide in both safety and efficacy of treatments
